Refund Policy

1. Overview At Haji Queens, we prioritize customer satisfaction and strive to offer high-quality clothing and exceptional service. However, we understand that there may be instances where you need to request a refund. Our refund policy outlines the conditions, process, and timelines associated with refunds to ensure transparency and a smooth experience for our customers.

2. Eligibility for Refunds A refund request may be considered under the following conditions:

• The product received is damaged or defective upon arrival.

• The product received is incorrect (i.e., wrong size, color, or design compared to what was ordered).

• The product has a manufacturing defect affecting its usability.

• The order is delayed beyond the expected delivery timeframe, and the customer no longer wishes to wait.

• The item is in its original condition, unused, unworn, unwashed, and with original packaging and tags intact.

• The refund request is initiated within 7 days of receiving the order.

3. Non-Refundable Items Certain items are not eligible for a refund, including:

• Personalized or customized products.

• Lingerie, undergarments, swimwear, and personal hygiene items for health and safety reasons.

• Items purchased during clearance sales, final sales, or special promotions.

• Items that have been used, washed, altered, or damaged due to improper handling by the customer.

• Items returned without prior approval or outside the eligible return period.

4. Refund Request Process To request a refund, customers should follow these steps:

• Contact our customer support team at refunds@hajiqueens.com within 7 days of receiving the product.

• Provide order details, a brief explanation of the reason for the refund, and clear images or videos of the defective, damaged, or incorrect item.

• Once the request is reviewed and approved, we will provide instructions on returning the item (if applicable).

• The item should be packed securely and sent back via a reliable courier service with tracking.

• After receiving and inspecting the returned item, we will process the refund within 7-10 business days.

5. Refund Processing Time and Method

• Refunds are typically processed within 7-10 business days after we receive the returned product and confirm its eligibility.

• Refunds will be credited back to the original payment method used at the time of purchase (e.g., credit card, debit card, bank transfer, UPI, or digital wallets).

• Customers will receive a confirmation email once the refund has been initiated.

• In case of delays beyond 10 business days, customers should check with their bank or payment provider before reaching out to our support team.

6. Partial Refunds In some situations, partial refunds may be granted at our discretion, including:

• If an item is returned in a condition that differs from its original state (e.g., missing packaging, tags, or minor wear and tear).

• If an order contains multiple items, and only part of the order is eligible for a refund.

• If the return is initiated outside the standard refund period but falls within a reasonable timeframe.

7. Order Cancellations and Refunds

• Orders can only be canceled if they have not yet been processed or shipped.

• To request an order cancellation, customers should email support@hajiqueens.com as soon as possible.

• If the order has already been dispatched, it cannot be canceled, and the customer must follow the return and refund process.

• If an order is canceled before shipment, a full refund will be issued to the original payment method within 5-7 business days.

8. Late or Missing Refunds If you have not received your refund within the expected timeframe:

• Check your bank account or payment method statement to confirm if the refund has been processed.

• Contact your bank or payment provider, as processing times may vary depending on the financial institution.

• If the issue persists, email us at refunds@hajiqueens.com for assistance.

9. Refunds for Damaged or Lost Shipments

• If your order is damaged during transit, please contact us immediately with photographic evidence.

• If your package is lost or stolen in transit, Haji Queens will initiate an investigation with the courier service. Refunds will be processed based on the outcome of the investigation.

10. Disputes and Resolution If you are not satisfied with the refund decision, you may:

• Request a further review of your case by emailing support@hajiqueens.com.

• Provide additional evidence or information supporting your claim.

• Our team will re-evaluate and provide a final resolution within 5 business days.

11. Contact Us For any refund-related inquiries, please reach out to our customer service team:

• Email: refunds@hajiqueens.com

• Phone: [Customer Support Number]

• Address: [Company Address]

We value your trust in Haji Queens and aim to provide a hassle-free shopping experience. Our team is dedicated to assisting you with any concerns regarding refunds and ensuring a satisfactory resolution.